Elderly Dropped From Insurance

I got my elderly mom signed up for a Medicare advantage plan. She had a monthly fee of a few dollars because of late enrollment period penalty. She was dropped at the end of the year and was not automatically enrolled because she had a $33.30 balance. An elderly woman with Parkinson Disease and diabetes, dropped over $33. Yes, I should have been watching her mail better, lessons learned for me, but this showed me how much insurance companies are after profits, and not the person. Why couldn't they have called me, her emergency contact, telling me she is about to be dropped, when apparently mail was not working? No extra effort, just dropped. That means the 8 medications she is on daily are no longer covered, as well as her regular appointments to the doctor to ensure she is thriving the best she could as an elderly woman with chronic disease.