To Err Is Healthcare
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Healthcare Story Collection

Informed Consent & Birth Control

2/10/2020

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I took daughter to a gyne appointment to have an IUD put in. They took her urine sample beforehand and came back in about 7 minutes later. Never said anything to us about why they took her urine. I waited to see if her gyne would say anything about it and at the end of the appointment I asked why they took the sample and she said for a pregnancy test. Totally fine and understandable, but she didn't ask for my daughter's permission, or even gave her a reason why they took that part of her. If I didn't ask, they wouldn't have educated her in the process. In a way I considered this theft. People can't take pictures from you without asking your permission, but lab tests are taken from you with knowing why?
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Poor Informed Consent Process

2/8/2019

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Our 1 year old son needed to have some diagnostic tests to determine the cause of his non-typical asthma symptoms. These included an endoscopy to look at his upper airway for obstructions, and imaging of his brain and chest. The imaging was to be done while he was still under anesthesia and originally the physician requested a CT scan. At this point our son had several CT scans already and we were concerned about another one. Upon doing research we realized that an MRI is another option with much less radiation exposure. We brought this to the attention our sons physician and he told us that he originally chose CT scan over MRI because it's faster and will require our son to be under anesthesia, which has risks of its own, for less time. We were upset because the physician did not give us the option to choose what we felt was best for our son (being under anesthesia for longer with less radiation, or, more radiation exposure but less time spent under anesthesia) and instead made the choice for us with his original CT scan order. If it wasn't for our own gut feeling and time spent doing research, we would not have been active and informed participants in our son's care.
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Selling Birth Control

10/17/2018

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​I took my daughter to the OB Gyne to get birth control and the entire time the doctor was selling birth control, not once did she even mention condoms as a part of our “birth control visit.” There has got to be more than pharmaceuticals that these doctors are taught in medical school.
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Diminished Incentive

5/3/2017

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​It was the first time I got my physical post Obamacare. I was still charged my $25 copay as I was checking out and leaving. Apparently its no longer free because it was an extended visit. We talked about other things (personal health issues, outside of the realm of the physical questionnaire) which made it no longer a “physical” appointment. I always was under the impression that the point of a physical was to discuss personal health issues. Thanks ACA, but no thanks. The incentive has now been diminished. 
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Doctors On  Autopilot

1/23/2017

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​Took my daughter for a physical at 18 years old. We didn't need it for school anymore but decided to go anyways because it was free and good practice as everyone says. It was a complete waste of my time from my perspective. She was first already 40 minutes late to the appointment. I was getting kind of aggravated for having to wait after all I did have an appointment. Since she was behind she rushed through everything. She asked questions such as what's your diet like and how often do you exercise. However,  they were just screeners and didn't add have a response at all to any of my answers. 10 minutes into the appointment she gets a knock on the door and leaves for 15 minutes. I never had a doctor ever leave for that long during the appointment. She came back in and apologized and rushed through the rest. I don't know how she could have caught anything in my daughter's throat or in her ears with how fast she went through the physical exam. Totally no attention to detail or thoroughness. Straight up autopilot.
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Doctor's Office Practices

1/15/2017

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I called our pediatrician because I had received a bill for $15 for my daughter’s last well visit which included a physical that was needed for school. It was my understanding that well-visits were without co-payment because of the ACA. Her pediatrician office said that some doctor’s offices are allowed by the ACA law to still take a smaller copay after a certain time or on specific days such as: after 5 during the week, weekend or holidays. I called insurance to find out what this was about because I was not happy with the pediatrician’s office practice of charging extra. The agent on the phone said they that the claim was submitted with a code they added for after hours. So apparently, the time of day that I work penalizes me for when I can take my kids to the doctor? Where is a law to help us with that?
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    Real life stories

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